Last Updated: 13 August 2026
Kavya Tours and Travels (“we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect through our website, how we use it, when it may be shared, and how you can contact us regarding your information.
1. Information We Collect
When you contact us by phone, email, WhatsApp, or through our website enquiry form, we may collect information such as:
- Your name
- Email address
- Phone number
- Your message or enquiry details
- Any other information you voluntarily provide to us
Our website provides an online enquiry form for submitting these details. The form also uses Google reCAPTCHA to help protect against spam and automated submissions. reCAPTCHA may process certain information for security and risk-analysis purposes.
Our website does not currently provide user accounts or login facilities.
2. How We Use Your Information
We may use the information you provide to:
- Respond to your enquiries and requests
- Contact you regarding our taxi, tour, and travel services
- Discuss and coordinate your travel requirements
- Arrange and manage bookings
- Provide customer support and follow-up
- Maintain necessary business and booking records
- Respond to requests relating to your personal information
We may communicate with you by phone, email, WhatsApp, or another appropriate contact method depending on how you contact us and the nature of your enquiry.
If we believe an enquiry may reasonably result in a future booking, we may temporarily retain relevant contact information for follow-up purposes.
For existing customers, we may also occasionally use contact information to send greetings or messages on festivals and special occasions.
3. How We Share Your Information
We do not sell your personal information or routinely share it with unrelated third parties.
However, where necessary to provide a service or complete a booking, we may share relevant information with:
- The driver or transport provider assigned to your booking
- An external transport provider when a vehicle is arranged through them
- A guide or other service provider when you request or require such a service
We aim to share only the information reasonably necessary for the particular service or request.
We may also disclose information where required to comply with applicable legal, regulatory, governmental, or law-enforcement requirements.
4. Data Retention & Business Records
We do not have one fixed retention period for all information.
Enquiries that do not result in a booking may remain in our communication records, such as email, WhatsApp, or phone records, but are not necessarily added to our long-term customer records.
If an enquiry appears likely to result in a future booking, we may temporarily retain relevant contact information for follow-up.
For confirmed bookings and existing customers, relevant information may be retained in our business records for customer service, future reference, accounting, legal, regulatory, or other legitimate business purposes.
If you request deletion of your information, we will consider the request based on the circumstances. Certain information may need to be retained where it is necessary for legitimate business purposes or where we are required to keep it for legal or regulatory reasons.
5. Payments & Refunds
Our website does not currently provide a direct online booking and payment system. Bookings are arranged through communication with our team, after which customers may make advance or other payments using an agreed payment method, such as UPI, bank transfer, or other online payment methods. Where applicable, payment may also be made in cash to the driver at the end of the tour.
After making a payment, you may be asked to provide payment confirmation, a transaction reference, or other relevant payment details so that we can verify and confirm the payment. We may retain this information where reasonably necessary for payment verification and business records.
If a refund is required, we may request bank account, UPI, or other payment details necessary to process the refund. We may retain this information where necessary for legitimate business or legal record-keeping purposes.
6. Analytics & Cookies
We use Google Analytics 4 (GA4) to understand how visitors use our website and to help us improve our website, content, and services.
Google Analytics may collect information about website usage, such as pages visited, interactions with the website, approximate location, and certain browser or device information. It may also use cookies or similar technologies for these purposes.
7. Data Security
We take reasonable measures to protect the personal information we receive through our website and business operations.
Our website uses HTTPS/SSL, and information submitted through our enquiry form is transmitted securely to our business email system.
However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
8. Your Privacy Requests
You may contact us if you would like to:
- Ask about personal information we may hold about you
- Request correction or updating of your information
- Request deletion of your information where appropriate
Such requests will be considered based on the circumstances and any applicable business, legal, regulatory, or record-keeping requirements.
For privacy-related requests, please contact us using the details provided below.
9. Contact Us
If you have any questions about this Privacy Policy or wish to make a privacy-related request, you can contact us at:
Kavya Tours and Travels
Udaipur, Rajasthan, India
Email: kavyatoursudr@gmail.com
Phone: +91 8003250699
Website: www.kavyatoursandtravels.com
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable requirements.
Any updated version will be published on this page with a revised “Last Updated” date.