Last Updated: 14 August 2026

These Terms & Conditions apply to the taxi, sightseeing, tour, and travel services provided by Kavya Tours and Travels. By confirming a booking or using our services, you agree to these terms.

1. Booking & Payment

  • Customers must contact our team to arrange and confirm a booking. Website tour plans are suggested itineraries and may be selected, customized, or modified according to the customer’s requirements.
  • A booking is considered confirmed only after the required advance booking amount has been received and confirmed by our team. Verbal discussions or tentative arrangements alone do not constitute a confirmed booking.
  • The advance amount may vary depending on the tour, vehicle, duration, and booking requirements.
  • Payments may be made through an agreed method, including UPI, bank transfer, or other online payment methods. Where applicable, payment may also be made in cash to the driver at the end of the tour.
  • If a customer requires a GST invoice, the applicable GST charges will be added separately to the agreed fare.

2. Cancellation & Refunds

  • Customers may cancel a confirmed booking.
  • If a booking is cancelled within 24 hours of confirmation, the advance booking amount will generally not be refundable.
  • For cancellations within 3 days, a refund may generally be provided. The final refund may vary depending on the circumstances, travel date, demand, vehicle, and booking conditions.
  • For last-minute cancellations, the advance booking amount will generally not be refundable.
  • If a customer cancels after the tour has started, the advance amount may be retained and applicable cancellation charges may apply.
  • Approved refunds are generally processed within 24 hours. Due to bank or payment-service processing, the amount may take approximately 3–7 business days to reach the customer.
  • For refunds, customers may be asked to provide a UPI number, UPI QR code, bank details, or other suitable payment details.

3. Tour, Vehicle & Additional Charges

  • Places may be added or removed during a tour where reasonably possible. Additional charges may apply for extra travel, itinerary changes, extended duration, overtime, parking, or other services not included in the agreed fare, and any such charges will be payable separately. 
  • For airport or railway pickups and drops, customers should provide the correct pickup time according to their flight or train schedule. The driver will wait up to 30 minutes, after which additional waiting charges may apply. 
  • For cab bookings charged on a kilometre basis, the distance will be calculated from garage to garage. 
  • Vehicle and driver details will be provided to the customer before pickup.
  • If an unexpected vehicle or driver issue occurs, we will make reasonable efforts to arrange an alternative vehicle or driver.

4. Customer Responsibilities

  • Customers must provide accurate pickup location, travel date, pickup time, passenger details, and other relevant information before the booking is confirmed.
  • If a delay caused by the customer results in a sightseeing point being missed, responsibility for the missed point will remain with the customer. 
  • Any special requirements should be communicated at the time of booking.
  • We kindly ask customers to communicate politely with our drivers and staff. If you have any concern or difficulty during the service, please feel free to contact our team.
  • Customers are responsible for their personal belongings and luggage.
  • If the customer causes damage to the vehicle, the applicable repair or replacement cost may be charged to the customer.
  • Customers must not engage in unlawful or unsafe activities that create a safety risk, cause damage, or make it unreasonable for the driver to continue the service.

5. Entry Tickets & Other Expenses

  • Our agreed service generally covers the vehicle and driver.
  • Monument and attraction entry tickets are not provided by us and are payable by the customer.
  • Meals, personal expenses, parking, and other charges not specifically included in the agreed booking are payable by the customer.

6. General Terms

  • The final itinerary, vehicle, duration, services, and price agreed with the customer will form the basis of the booking.
  • Changes requested after confirmation may be subject to availability and additional charges.
  • We reserve the right to decline or discontinue a service where circumstances make it unsafe, unlawful, or impractical to continue.
  • These Terms & Conditions may be updated from time to time. The latest version will be published on this page.

7. Contact Us

For questions regarding these Terms & Conditions or your booking:

Kavya Tours and Travels
 Udaipur, Rajasthan, India
 Email: kavyatoursudr@gmail.com
 Phone: +91 8003250699
 Website: www.kavyatoursandtravels.com

Scroll to Top